A: Preserving your printed photographs with EachMoment is a straightforward, secure, and efficient process:

1. Order & Receive Your Memory Box: Use our easy online quote tool, select 'Printed Photos', and pay just a £10 deposit to get started. Your free, reinforced Memory Box is promptly dispatched for next-day delivery.

2. Pack Your Photos Securely: Carefully pack your printed photographs into the Memory Box, utilising the protective materials provided. No need to pre-clean your photos; our experts will handle that!

3. Arrange Secure Courier Collection: Schedule a free, secure courier collection easily via our online portal. Your Memory Box is then safely transported to our specialist UK lab.

4. Photo Assessment & Invoice (or Refund): Upon arrival at our lab, our expert technicians carefully assess your photographs and issue a clear online invoice for any adjustments or a refund if applicable.

5. Professional Handling & High-Resolution Scanning: Following secure payment, your printed photos undergo professional cleaning, gentle handling, and high-resolution scanning using calibrated, professional equipment and techniques.

6. Rigorous Quality Control & Digital Preparation: Your newly digitised photos undergo stringent quality checks and are meticulously prepared for your chosen output format (Cloud Album, USB drive, or DVD).

7. Secure Return of Originals & Digital Copies: Your original printed photographs and your digital copies are securely returned to you via our trusted courier service.

8. Relive & Share Your Treasured Memories: Enjoy and easily share your revitalised memories on any digital device!

Order before 12 pm for next-day Memory Box delivery. Free Memory Box + free 3-way secure courier for orders over £50.00.

A: We expertly convert a wide range of printed photo formats to digital, catering to various sizes and paper types. This includes standard photo prints in common sizes such as 6x4, 7x5, and larger formats, as well as photo booth strips, postcards, and even mounted photographs. We can handle photos printed on various paper stocks, including glossy, matte, and textured finishes. If you have a collection of printed photos, regardless of their specific format, we can likely digitise them. If you are unsure about specific or unusual photo formats, please contact our customer support team, and we will be happy to advise. Simply send us your photos securely packaged in our Memory Box, and our experienced specialists will accurately assess each format upon arrival at our lab.

A: Ideally, for optimal efficiency and to minimise handling risks, we recommend removing your printed photos from albums or scrapbooks before sending them to us. However, we understand that this may not always be feasible or desirable, especially for very old or delicate albums. If your photos are mounted in albums or scrapbooks, please contact our customer support team to discuss the best approach. In some cases, we can carefully scan photos directly from albums, depending on the album type and the photo mounting method. There may be an additional handling fee for scanning photos directly from albums, as it is a more time-consuming and delicate process. If you are able to remove your photos from albums, please ensure they are carefully packed and organised within the Memory Box to help us maintain their order during the scanning process. If you have any concerns or questions about album-mounted photos, please do not hesitate to contact us for guidance.

A: We provide multiple convenient and versatile options for you to receive your newly digitised photos, ensuring they are accessible in your preferred format:

1. Complimentary Cloud Album (Included with Every Order):

* Enjoy instant online access to your digitised photos via a secure Cloud Album.

* Effortlessly share your memories with family and friends across the globe.

* View your photos on any device – including smartphones, tablets, computers, and Smart TVs.

* Benefit from secure cloud backup of your precious memories, protecting them against data loss.

2. Premium Crystal USB Drive (Popular Choice):

* Receive your digitised photos on an elegant crystal USB drive, presented in a beautiful gift box.

* This option is ideal for gifting your memories to loved ones or for special occasions.

* Provides high-resolution digital files compatible with all modern playback devices.

3. Robust Classic USB Drive (Durable Backup Option):

* Choose a durable steel USB drive for a robust and long-lasting physical backup of your memories.

* Offers reliable long-term storage for your valuable digital photo files.

4. Traditional DVD Set (Classic Playback Format):

* Opt for a DVD set containing your photos as high-resolution images, suitable for viewing on computers or DVD players with image viewing capabilities.

* A familiar and user-friendly format, especially for those less comfortable with newer technology.

* DVDs can also be used to create slideshows on compatible DVD players.

Many of our customers choose a combination of these options, such as utilising the Cloud Album for immediate sharing and selecting a Premium USB drive for secure safekeeping and thoughtful gifting.

A: The safety and security of your printed photographs are our absolute top priority. We have implemented a robust, multi-layered security system to ensure their complete protection:

1. Secure Memory Box Transport System:

* Our proprietary Memory Box is engineered to be crush-proof, providing maximum protection for your photos against physical damage during transit.

* We maintain a perfect track record of zero photos damaged in transit since implementing our Memory Box system.

2. Premium, Tracked Courier Service:

* We partner with a premium division of a national courier service, renowned for handling highly sensitive materials, including examination papers and passports.

* Benefit from real-time tracking of your Memory Box from collection at your doorstep to secure return delivery.

* We have an impeccable history of zero lost items since the inception of our secure courier service.

3. State-of-the-Art Lab Security & Handling Protocols:

* Upon arrival at our specialist lab, each photo collection is assigned a unique QR code for meticulous tracking throughout the digitisation process.

* Our lab facility is under 24/7 monitoring and is climate-controlled to ensure optimal storage conditions for your photos.

* All photos are handled exclusively by our professionally trained technicians, adhering to strict security protocols, including the use of lint-free gloves.

* We conduct regular maintenance and calibration of our digitisation equipment to guarantee the safe handling of your delicate media.

We are proud to state that we have never lost or damaged a single customer's printed photo collection. Your cherished memories are in the safest possible hands with EachMoment.

A: It is perfectly understandable if you are unsure about the exact number of printed photos you have! Here is our straightforward and customer-friendly approach to this situation:

1. Provide an Initial Estimate & Start: Use our user-friendly online quote tool to provide your best estimate of the number of photos you have and pay the £10 deposit to receive your free Memory Box.

2. Pack All Your Photos: When your Memory Box arrives, simply pack all of your printed photographs, even if the quantity exceeds your initial estimate.

3. Precise Assessment at Our Specialist Lab: Our expert technicians will accurately count and thoroughly assess all photos upon secure arrival at our dedicated lab.

4. Transparent Invoice or Refund Process: We will then send you a clear online invoice for any additional photos scanned or issue a refund if applicable. You only pay for the final, accurately counted number of photos after we have safely received and professionally assessed them. This ensures you can send all your photos without needing to overestimate upfront and only pay for the precise number of photos we successfully digitise for you.

A: Yes, we can often significantly improve the quality of old, faded, or slightly damaged printed photographs during the digitisation process. Our standard photo to digital conversion service includes basic image enhancement, which encompasses:

Colour Correction: We adjust colour balance to restore faded colours and correct colour casts, bringing your photos back to their original vibrancy.

* Brightness and Contrast Adjustment: We optimise brightness and contrast levels to improve image clarity and detail, making your photos look sharper and more defined.

* Basic Dust and Scratch Removal: We perform basic digital removal of minor dust particles and scratches that may be present on your photos.

These standard enhancements are included at no extra cost and can make a noticeable difference in the quality of your digitised photos. For more extensive restoration needs, such as repairing significant damage, removing watermarks, or advanced retouching, we can offer bespoke image restoration services. Please contact our customer support team if you have photos requiring more advanced restoration, and we can provide a tailored quote.

A: We offer two distinct processing options for photo digitisation to cater to varying customer needs:

1. Standard Processing Service:

* The typical turnaround time for our standard processing service is approximately 3-4 weeks from the date your Memory Box securely arrives at our digitisation lab.

* This timeframe encompasses thorough photo inspection, professional cleaning and handling, high-resolution scanning, and comprehensive quality control procedures.

* Each photo collection receives dedicated attention and meticulous handling throughout the entire process to ensure the highest quality results.

2. Expedited Rush Processing Service (Optional):

* For customers requiring faster turnaround, we offer an optional Rush Processing service, which expedites the completion of your order to within 1-2 weeks.

* Despite the faster processing time, our Rush Processing service maintains the same high standards of quality as our standard service.

* Rush Processing is ideally suited for urgent needs, such as upcoming special occasions or time-sensitive projects.

The overall processing time can vary depending on several factors, including:

* The total number of photos included in your order.

* The general condition of the photos (photos requiring more extensive cleaning or handling may take slightly longer).

* Our current lab workload and processing queue.

Please refer to the online quote tool for current turnaround times and Rush Processing options. We provide order tracking updates throughout the process, and you can conveniently monitor the progress of your photos via our secure online Status Tracking system. We always prioritise delivering the highest possible quality and never compromise the careful handling that your precious memories deserve, regardless of the chosen processing speed.

A: Yes! We make it exceptionally easy for you to view your newly digitised photos on virtually any television set:

Smart TV Playback Options:

* Direct Cloud Album Viewing: Access and view your photos directly from your complimentary Cloud Album app on compatible Smart TVs for convenient viewing as slideshows or individual images.

* Simple USB Drive Playback: For maximum ease of use, simply plug in your USB drive (either Premium Crystal or Classic Steel) into your Smart TV's USB port. Then, use your TV's built-in media player to effortlessly browse and view your digitised photos.

Options for Standard (Non-Smart) TVs:

* HDMI Connection via External Device: Connect any HDMI-equipped device, such as a laptop, desktop computer, or dedicated media player, to your standard TV using an HDMI cable. You can then play your digital photo files from the connected device as a slideshow or browse individual images.

* DVD Playback using DVD Player: If you choose to receive your digitised photos on DVD, simply use your DVD set in any standard DVD player that is connected to your television. DVDs can be played as slideshows on most DVD players with image viewing capabilities.

Many families and individuals greatly enjoy gathering together to view their newly digitised photos on their TVs, reliving those special moments in a comfortable and shared viewing environment. Modern televisions will display your digitised photos with excellent clarity and detail!

A: Our comprehensive '3-way secure courier' service is designed to provide complete peace of mind and maximum convenience throughout your photo digitisation order. It meticulously covers three essential stages of the process:

1. Secure Memory Box Delivery to Your Address: We securely deliver your complimentary, specially engineered Memory Box directly to your home address, ready for you to carefully and safely pack your printed photographs at your own pace.

2. Reliable Memory Box Collection from Your Location: Once you have packed your photos, our secure courier service will collect your filled Memory Box directly from your doorstep at a pre-arranged time, ensuring safe and tracked transportation to our specialist digitisation lab.

3. Guaranteed Return Delivery to Your Doorstep: After the digitisation process is complete, we securely return your original printed photographs, along with your chosen digital copies (whether on USB drive, DVD set, or access to your Cloud Album), back to your address via the same trusted and tracked courier service.

This all-inclusive, 3-way service guarantees the safe, secure, and fully tracked transportation of your precious memories throughout the entire photo to digital conversion journey, from your home and back again.

A: Yes, absolutely! Our premium 3-way secure courier service is indeed provided completely free of charge to all photo digitisation orders where the total digitisation service spend is £50.00 or greater. For smaller orders with a total digitisation spend below £50.00, a nominal charge of £25 applies to cover the comprehensive 3-way secure courier service. This means that the vast majority of our customers benefit from completely free, secure, and highly convenient collection and return delivery of their valuable printed photographs, making the entire process as seamless and cost-effective as possible.

A: Our optional Rush Processing service is available for customers who require their printed photos to be digitised more quickly than our standard processing timeframe. Please refer to our online quote tool for detailed pricing information regarding Rush Processing fees, as these are structured on a tiered basis related to your total order spend. You can easily view the Rush Processing options and associated fees when placing your order through our website's quote tool.

A: Yes, we are pleased to offer generous bulk discounts for larger photo digitisation orders. We believe in rewarding our customers who entrust us with larger collections of memories, and the more photos you choose to convert, the more you will save overall! Please refer to our online quote tool for detailed information on our tiered discount structure, which is automatically applied as you add more photos to your order. You can easily view the discount percentages and total savings within the quote tool as you build your order.

A: Our Free Memory Box is thoughtfully designed to be your complete, all-in-one solution for safely and securely sending us your printed photos for digitisation. It includes all of the following essential components:

Robust Crush-Proof Box: A highly durable, reinforced cardboard box specifically engineered to provide maximum protection for your delicate printed photographs during transit, minimising any risk of physical damage.

* Comprehensive Welcome Guide: A clear, step-by-step instruction guide is included, providing you with easy-to-follow directions on how to properly pack your printed photos and how to conveniently arrange the free courier collection.

* Pre-Paid Return Shipping Label: A pre-addressed and pre-paid return shipping label is included within the Memory Box, ensuring hassle-free and cost-free return shipping of your original printed photos and your newly digitised media back to you after processing.

* Photo Organisation Aids & 'Name-It Sheet': We provide helpful separators or sleeves to assist you in organising your printed photos within the box. We also include a 'Name-It Sheet' to assist you in providing details about your photo collection. This enables us to create organised digital files for your photos, making it easier for you to locate and share specific memories once digitised.

The Memory Box itself is delivered to you completely free of charge (secured with just a £10 deposit to initiate your order) and is meticulously designed to offer maximum convenience and superior protection for your precious printed photo memories throughout the shipping and digitisation process.

A: Our typical standard processing turnaround time for photo digitisation is generally 3-4 weeks, calculated from the date your Memory Box securely arrives at our dedicated digitisation lab. This carefully considered timeframe allows us to perform a comprehensive range of essential services to the highest standards, including: thorough initial inspection of each photo collection, professional cleaning and handling procedures, high-resolution scanning using calibrated equipment, stringent multi-stage quality control checks, and secure, tracked return shipping of your original printed photos along with your chosen digital media. We are firmly committed to consistently delivering the highest possible quality results for every customer and take the necessary time and meticulous care to ensure your cherished memories are preserved to the absolute best possible standard.

A: Yes, absolutely! We provide real-time, comprehensive tracking for your photo digitisation order from start to finish. As soon as your Memory Box is securely collected by our courier partner, you will automatically receive a unique order tracking link directly via email. This dedicated tracking link enables you to monitor your photos' journey and progress every step of the way – from initial arrival at our specialist lab, through each stage of the digitisation process, right through to final dispatch and secure delivery back to your address. You can conveniently check the real-time status of your order at any time online, 24/7, or alternatively, you can contact our friendly customer support team for any assistance or updates you may require.

A: We employ multiple robust layers of security and stringent protocols to comprehensively protect your irreplaceable printed photo memories and ensure the complete privacy of your digital data throughout the entire digitisation process:

* Robust Physical Security Measures:

* Utilisation of our proprietary crush-proof Memory Box for the safest possible photo transport.

* Partnering with a highly reputable and secure courier service, also trusted for transporting passports and sensitive examination papers.

* Maintaining restricted physical access and implementing 24/7 comprehensive monitoring at our secure digitisation lab facility.

* Enterprise-Grade Digital Data Security:

* Employing secure, enterprise-grade digital storage infrastructure with multiple redundant data backups to prevent any data loss.

* Utilising industry-leading, military-grade encryption protocols for all Cloud Album storage and digital file transfers, ensuring your data remains completely private and protected.

* Meticulous Chain of Custody Tracking:

* Assigning a unique QR code identifier to each individual photo collection upon arrival at our lab for precise, granular tracking throughout the entire digitisation workflow.

* Implementing continuous, real-time monitoring of each photo collection's location and processing stage within our secure tracking system.

We have a long-established and proven track record of never losing or damaging a single customer's order and are fully committed to ensuring your cherished memories are always handled with the utmost care and kept completely safe and secure with EachMoment.

A: Our policy regarding blank or un-scannable printed photos is designed to be entirely customer-friendly and transparent:

* Full Refunds for Blank Photos: If, upon thorough assessment at our digitisation lab, a printed photo is definitively found to be completely blank (i.e., unexposed photographic paper), you will automatically receive a full refund for the digitisation cost of that specific blank photo. This refund is processed automatically and without any need for you to request it.

* Refunds for Un-scannable Photos (Rare Cases): In the extremely rare instance (less than 1% of all cases) that a printed photo is found to be severely damaged or unfortunately un-scannable despite our best professional handling and equipment, we will also issue a full refund for the digitisation cost associated with that particular un-scannable photo. In such rare cases, we will always proactively contact you to fully discuss the situation and explain the circumstances before processing any refunds for un-scannable photos, ensuring complete transparency and open communication.

We are committed to maintaining complete transparency and fairness in our pricing, ensuring you only ever pay for successfully digitised and valuable content.

A: Currently, our standard photo to digital conversion service, which includes the complimentary Memory Box and the 3-way secure courier service, is primarily offered to customers residing within the United Kingdom. For international customers located outside of the UK who are interested in utilising our professional photo to digital conversion services, we kindly request that you contact our dedicated customer support team directly. You can reach us via email at hello@eachmoment.co.uk or by phone on 01603 361 584. Our team will be happy to discuss potential service options that may be available for international orders and provide you with detailed information regarding any associated international shipping costs or logistical considerations for preserving your printed photo memories with EachMoment.

A: Yes, absolutely, it is very easy to order additional copies of your newly digitised photos on either USB drives or DVD sets. Ordering extra copies is a popular option for many of our customers for a variety of reasons, including: conveniently sharing your precious memories with multiple family members and friends, creating readily accessible backup copies of your digital photo files for added security, or for gifting purposes, allowing you to thoughtfully share your family history with loved ones. You can easily specify the number of extra copies you require during the initial online ordering process, directly within our quote tool. Alternatively, if you decide you would like additional copies after your initial order is already complete, you can simply contact our customer support team, and we will be happy to assist you in adding more copies to your order. We offer both our Premium Crystal USB drive and Classic Steel USB drive options for extra USB copies, as well as additional DVD sets, providing you with flexible choices to suit your specific needs and preferences.

A: We accept a wide and comprehensive range of payment methods to ensure maximum convenience and flexibility for our valued customers:

* All Major Credit and Debit Cards: We securely accept payments from all major credit and debit card providers, including Visa, Mastercard, and American Express.

* Secure Online Payments via Website Checkout: All online payments are processed securely via our website's encrypted and protected checkout system, ensuring your financial information is always kept safe and confidential.

* Bank Transfers: We can also accommodate direct bank transfers for larger orders or customer preference. Please contact our customer support team to arrange a bank transfer payment.

To initiate your photo to digital conversion order and receive your complimentary Memory Box, you only need to pay a small £10 deposit upfront. The remaining balance for your order is invoiced conveniently online after we have securely received and professionally assessed your printed photos at our digitisation lab. We are committed to providing a secure, straightforward, and user-friendly payment process for every customer.

A: Yes, EachMoment is exceptionally well-equipped and fully prepared to efficiently handle photo digitisation orders of all sizes, including large and bulk orders containing hundreds or even thousands of printed photographs. We routinely work with families who have extensive photo archives, as well as organisations, businesses, and archives with substantial collections of printed photos requiring professional digitisation. Our entire infrastructure, including our proprietary Memory Box system, our robust secure courier network, and our dedicated, high-capacity digitisation lab facilities, is specifically designed to efficiently process high volumes of media while maintaining the highest standards of quality and security. For photo digitisation orders exceeding 500 photos, we also provide dedicated project managers to ensure seamless handling, streamlined communication, and consistently smooth processing throughout the entire project. Furthermore, we offer attractive and scalable bulk discounts for larger orders, making it even more cost-effective and efficient to digitise your entire printed photo collection with EachMoment.

A: We are wholeheartedly committed to ensuring your complete satisfaction with our photo digitisation service. To demonstrate this commitment, we offer a comprehensive 100% satisfaction guarantee on all photo to digital conversion orders. If, for any reason whatsoever, you are not fully delighted and satisfied with the quality of your professionally handled and digitised printed photos, we sincerely encourage you to contact our dedicated customer support team as soon as possible. We will take every step within our power to thoroughly understand and address your specific concerns and diligently resolve any issues you may have encountered. This may include options such as re-scanning your photos using alternative equipment or settings, providing your digital photos in alternative output formats, or applying further post-processing enhancements to your digital files. If, after working closely with you to address your concerns, we are ultimately unable to resolve the matter to your complete satisfaction, we will, without hesitation, offer a full refund for your entire photo digitisation order. Your happiness as a customer and the successful preservation of your precious memories are always our absolute top priorities at EachMoment.

A: Our friendly, knowledgeable, and highly responsive customer support team is readily available and eager to assist you with any questions, queries, or concerns you may have regarding photo to digital conversion services. You can easily reach us through any of the following convenient channels:

* Direct Phone Line: Call us directly at [01603 361 584](tel:01603 361 584) to speak directly with a helpful customer service representative during our business hours.

* Email Support: Send us an email outlining your questions or concerns to hello@eachmoment.co.uk, and our team will ensure you receive a prompt and detailed response, typically within 24 hours.

* Website Contact Form: Visit our website's dedicated 'Contact Us' page at any time and simply fill out the online contact form with your inquiry. We are committed to responding to all contact form submissions within one business day.

* Live Chat: Engage in a real-time conversation with one of our support agents via the live chat feature directly on our website for immediate assistance during business hours.

We are here to provide you with comprehensive support, clear guidance, and expert assistance throughout your entire photo digitisation journey with EachMoment, from your initial inquiry through to the successful preservation of your cherished memories.

A: At EachMoment, we are committed to utilising only industry-leading, professional-grade equipment for all photo to digital conversion processes. This unwavering commitment to high-quality technology is essential to ensure the absolute highest possible fidelity, accuracy, and long-term preservation of your precious printed photo memories. Our key equipment components include:

* High-Resolution Professional Photo Scanners: We exclusively employ top-tier, professional flatbed and sheet-fed photo scanners, regularly calibrated to ensure optimal performance and image accuracy. These scanners are meticulously engineered and specifically designed for professional photo digitisation and archival applications. They offer demonstrably superior image capture capabilities, exceptional colour accuracy, and significantly reduced optical distortion compared to standard consumer-grade scanners. Specific models we utilise include the Epson Expression 12000XL and the Kodak i5650 Scanner, renowned for their exceptional image quality and reliability in professional digitisation environments.

* Advanced Image Processing Software: We utilise industry-leading image processing software, including Adobe Photoshop and specialized batch processing tools, to ensure optimal image quality and efficient workflow. This software enables our expert technicians to fine-tune colour balance, contrast levels, sharpness, and perform basic digital dust and scratch removal with precision and control. Batch processing capabilities allow us to efficiently handle large volumes of photos while maintaining consistent high-quality output.

* Calibrated Colour Management Systems: Colour accuracy is paramount when digitising photographs. We employ calibrated colour management systems throughout our workflow, ensuring consistent and accurate colour reproduction from scanning to final digital output. This includes regular calibration of our scanners, monitors, and output devices using spectrophotometric tools and industry-standard colour profiles (such as ICC profiles). This meticulous colour management process guarantees that your digitised photos accurately represent the original colours and tones of your printed photographs, preserving the true essence of your memories.

* Gentle Photo Handling Equipment: To ensure the safe handling of your delicate printed photographs, we utilise specialised photo handling equipment, including lint-free gloves, compressed air dusters, and soft brushes. Our technicians are rigorously trained in proper photo handling techniques to minimise any risk of damage, scratching, or creasing during the digitisation process. We understand the irreplaceable value of your printed photos and take every precaution to ensure their safety and preservation throughout the entire conversion process.